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Issue #8, May 25, 2010Top
In This Issue
Digital Talent & Media Integration
The Digital Front
The Privacy Bill
Buzz
Summer Seminars
DigitalTalentDigital Talent and Media Integration
by Leslie Laredo
 
Last week, I spoke at the Kelsey Digital Strategies for Broadcasting conference. While the conference theme was "New Platforms, New Revenues," there were two topics repeatedly highlighted as keys to driving new revenue: talent and integration, or cross-platform programs.
 
It was refreshing to hear speakers and attendees recognize that success in digital means both insisting on a broader skills set and knowledge base for their sales talent -- and constantly driving new approaches to integration of platforms as part of the ongoing development of sales program offerings.
 
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The Digital Front
 
Find us on FacebookFind us on Facebook
DigitalAdSavvy
An Intelligent Look at Interactive Advertising and Media
Laredo Group is always evaluating the industry expansion and listening to our customers as to what new knowledge and skills are needed to thrive in a constantly changing digital world.  As a result of this constant assessment, I want to highlight our new and updated courses.
 
Our newest specialty course is "Intelligent Search Engine Marketing for Professionals."  Agency and marketing professionals will meaningfully improve their current level of Search Engine Marketing knowledge and expertise. Our curriculum builds on your base knowledge, and provides detailed guidance and examples on all key elements of search marketing.
 
Another specialty course "Intelligent Research, Measurement and Analytics" is constantly updated and provides a comprehensive review of methodological 'best practices' as well as 'how to' case studies that put digital audience insights into their proper context.   This course will teach all of the necessary knowledge and skills to make research, measurement and data analytics natural allies for meeting business objectives.
 
Our newest sales course, "Intelligent Selling of Interactive Advertising Level III" takes sellers to the next level of industry knowledge and insight. This course builds on the Level I and II courses, teaching how media decisions are made, and how agencies value site capabilities and audience factors.  Those selling integrated and sponsorship programs will learn how highly developed and comprehensive concepts can work for selling and expanding sales opportunities.
 
"How to Build and Manage a Digital Agency or Division" is our first Executive Level Course.  This course provides agency executives and senior managers with in-depth information on how to successfully expand your services to include digital capabilities. In this course you will learn about the similarities, differences and nuances relating to digital staffing, processes, technology, culture and economics.

Please check out the detailed course outlines and learning objectives for each course and Register Today. We look forward to seeing you at future courses.
 
Leslie Laredo
From the Frontlines of Digital
In every newsletter, we will share links to articles and headlines of note across the following areas we consider essential coverage, with our thoughts on why they are required reading.
consumerConsumer Insights
We at Laredo Group strongly believe that knowing your target consumer's demographics are only part of the picture. Understanding attitudes, behaviors and affinities is critical to smart marketing. While there is rich consumer insight available, today, we especially appreciate a detailed look at behaviors. In sharing key survey results, this piece specifically identifies an array of media and community influences valued by women shoppers.
Women Shoppers Seek Guidance Online - AdWeek
MilestonesMedia Milestones 
This article is of interest as it conveys a beat on a certain trend among start-ups. There has always been fervid talk about "Google Killers" - with the sentiment in the marketplace often being about going after Google's share in any given area of its media and technology businesses. But, increasingly, new companies are eschewing this competition and focusing on their own differentiated path to the consumer.
DigitalDigital Creative
There is increasing appreciation by savvy marketers for gaming mechanics and their ability to drive social interaction. This piece spotlights some notable work in this area, marrying gameplay, social networking and marketing for a theatrical brand and property. Understanding these principles and being able to skillfully execute make for brilliant media and creative collaboration in today's noisy marketplace.
An Online Game to Entice the Movie Audience - NYTimes.com
DealsDeals of Note
Indicating yet another wave of progress in the video sphere - this deal is worth following. Over the past few years, we have seen consumers' use of video and video tools really mature. The industry's keeping ahead of this trend and continuing to evolve the infrastructure, production and distribution option and tools set and production - is activity we closely monitor. So, we like this Google deal.
MobileState of Mobile
While there are mixed opinions on Apple's foray into mobile advertising, we view last month's debut of iAd as a key market development. As the era of mobile truly comes to be, introductions like this that significantly improve the landscape signify real progress and should be understood, regardless of popular opinion.
VideoVideo Evolution
The state of monetization is required market knowledge for any ad professional. But, further, advancements and new options on emerging media or platforms still developing - are something we closely monitor. This quick read highlights anticipated new and improved options in the video sphere.
YouTube Ad Options For Searches And Clicks At Five - MediaPost
PublisherPublisher News
Among Search Marketing circles there has been focus over the past few years on mobile search as an emerging area of interest. Now, the publisher sphere itself is seriously examining the potential. We like this piece, as it provides insight to the thinking of some of the largest players, when it comes to desktop vs. mobile. And, when giants start wrestling, we all know it gets interesting!
SocialSocial MediaI
In the already dynamic and fast moving environment of social media - it's often hard to keep up on the privacy and security changes implemented by industry darling and lightning rod, Facebook. We find these changes of particular note when they appear to be executed in response to a restless marketplace of consumer concern. Here's a quick read on some recent changes worth tracking.
Facebook adds security enhancements amid privacy concerns - Los Angeles Times
The Privacy Bill and Our Ad Ecomony
by Kendall Allen, Adjunctunt Instructor

Our industry has been navigating a long, tense period, anticipating privacy legislation that most likely would forever change the face of our $25 billion advertising business. There are questions as to whether we as an industry are capable and willing to step up and regulate ourselves and how necessary outright legislation really is. That is, whether we really need such legislation to operate responsibly around consumer data, targeting and advertising technology - or whether we can just get our own act together and get out in front of it. 

In any case, there is spotty understanding amongst our digital brood on what the extent of such legislation could mean for those who buy and sell media and those who actively participate in the ad economy in any number of ways.

The anticipated legislation, proposed by Reps. Rick Boucher (D-Va.) and Cliff Stearns (R-Fla.), is expected to give consumers the right to opt out of behavioral targeting. That's the short version, and there's a lot of nuance to the issue. But, at last Boucher and Stearns' hand has been tipped.

In early May, at least some of the tension was finally alleviated, as lawmakers released an advance draft of a bill that would regulate how websites collect visitor information and target advertising to those visitors.

The legislation may require websites to get consumers' explicit consent before collecting info on them. They would also have to disclose how they are using data they collect and how it is being shared. Now that the draft has been shared, consumer watchdog groups are saying it doesn't go far enough. But, whatever the degree, understanding the possibilities is essential.

Why is This Important to You?

Depending on where you sit in the ecosystem - you may find yourself having to navigate conversations about behavioral targeting, with the stakes now being higher than they have been in the past. If you are selling media, networks or certainly any sort of targeting, being versed in the issues and the emerging options, will be knowledge essential to your job, keeping pace on your goals, and the very economics of your selling success.

 

Another notable area of activity is the mobilizing of the National Advertising Review Council. Founded by major trade associations and the Council of Better Business Bureaus to foster truth and accuracy in national advertising through voluntary self-regulation, it appropriately issued an RFP late last fall to determine who will be deciding infrastructure, and what the consumer-facing mechanics of self-regulation will be. This includes how, exactly, do consumers opt out, and know they have done so? How do they report privacy invasions? And so on.

 

Companies like Better Advertising are getting ahead of the curve, by collaborating with major agency holding companies and independents to enable self-regulation by establishing infrastructure, consumer messaging and creative specs, all needed for compliance. Our being able to operationalize compliance -- both on the buying and selling side, is critical to keeping up the flow of currencies in the ad economy.

 

Top ^

FeatureContinuedDigital Talent and Media Integration
 
Broadcasters must assess their sales talent and determine if they have the right people for selling digital. The right people are those who can adapt to change and understand technology's role in media transformation.  This talent must be armed with the right training in consultative selling and digital itself.  Sales reps must also be properly compensated, with a focus on rewarding them for new dollars, from new clients, and not for just shifting dollars from broadcast to digital platforms.
 
To be successful in driving new revenues, sellers must also address the fact that their advertisers are making decisions and shifting budgets in an increasingly competitive and fragmented world.  Dollars are moving to mobile, search and social media, and media companies can gain market share by expanding their offerings on these platforms in an integrated, not siloed, offer.  Also, if done correctly, media companies will be able to stop four-legged sales calls. That is: two reps, one of which is the digital rep or specialist, calling on the same client. And, they ultimately will be positioned to run a more cost-effective sales organization.
 
Media companies must invest in and train their sellers to understand, explain and set realistic expectations for digital metrics -- ad impressions, CTRs, interaction rates, view-throughs -- not GRPs nor CPP (cost per point).  Sellers will need to learn to ask different questions during the prospecting and discovery stages of the sales process to understand their clients' current website, search and social media activities in order to build the best integrated proposal.  Sellers must be prepared to discuss performance metrics during, as well as following, each campaign as part of the renewal process. Broadcasters must re-organize their sales process and provide ongoing support and campaign optimization, as well as be prepared to provide or create digital assets.
 
Most broadcast and print media companies believe integration, or cross-platform selling, is instrumental to their success.  However, integrated programs that add digital as another siloed component to an established plan donšt build on the benefits of integration.  A real benefit of a cross-platform program is that it reaches more potential customers. Further, it reaches them and respects their mindset while they are in different media consumption modes, during different day-parts, and likely responsive to different messages at each touch point.
 
In addition, successful cross-platform programs will address how each component plays a role in the purchase decision funnel ­ from awareness, to purchase and on to loyalty. Media companies must put an end to the "buy more spots (or pages) and we will give you online banners" or "give us a budget and we will allocate it across online and offline."  These tactics donšt work.
 
Media brands need to redefine their value propositions as beyond delivering a targeted demographic. Media brands deliver engaged communities to advertisers and they need appropriately skilled sales professionals and support as well as meaningful cross-platform programs to be successful in the new media world in which we all now live. It is only by adopting these approaches that top sales professionals can meaningfully sell and create leverage from, the true value of integration.
 
Buzz about Laredo Group
 
Leslie Laredo Evangelizes for Robust Training in Digital Sales read this blog post by Steve Marshall - BIA/Kelsey, Digital Strategies for Broadcasting
 
Interactive Advertising & Media Seminars
Continuing professional development for your team, staff - or yourself, from the tenured industry veterans at Laredo Group. For advertising, marketing, media and sales professionals - at every level. 
 
 
The Courses
Intelligent Selling of Interactive Advertising-Level I, II & III
Intelligent Planning & Buying of Interactive Media-Level I & II
Intelligent Search Engine Marketing for Professionals
Intelligent Research, Measurement & Analytics
Intelligent Search Engine Marketing
 How to Build and Manage a Digital Agency or Division
 
Course Descriptions
Laredo Group Returns to Chicago!
Laredo Group Interactive Media Training Seminars will be returning to Chicago this summer! Register by June 8th and SAVE 12%!
The Palmer House Hilton
June 28 - July 1

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Summer in the City!
Upcoming New York Seminars. Register by July 13th and SAVE 12% in August! Fall and winter seminars also available. Visit our website for details. www.LaredoGroupSeminars.com
 The New York Friars Club
June 7 - 10*
August 2 - 5 

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